AI Voice Agents That Sound Human, Build Trust, and Book More Appointments for HVAC & Home Services
Professional AI Voice Agent Handling Customer Call
The average HVAC company loses $50,000+ annually from missed calls alone
Technicians are on-site, office staff is overwhelmed, and customer calls go unanswered. That's potential revenue disappearing.
Emergency calls at 9 PM, weekend inquiries, early morning bookings-all going to voicemail while competitors answer.
Your team is juggling calls, scheduling, and admin work. They're stretched too thin, making mistakes, and considering quitting.
Voice AI that sounds human, works 24/7, and costs less than $3/hour
Watch 2-Minute Demo
Never miss another opportunity, day or night
Customers can't tell it's AI. Natural conversation, empathy, humor
Seamless scheduling with CRM integration, zero manual entry
Trained on your business specifics, pricing, services, and policies
No sick days, no vacation, no overtime pay-always on
85% cheaper than traditional answering services or hiring staff
Actual recordings from our AI handling HVAC and home service calls
Stressed homeowner with no AC in 95°F heat. AI calmed customer, assessed urgency, booked emergency technician within 2 hours.
AI: "I can hear you're dealing with a tough situation. Let me help you right away. Our emergency technician can be there within 2 hours..."
New customer inquiry about water heater replacement. AI provided pricing range, explained options, scheduled free estimate for next day.
Customer: "What's this going to cost me?"
AI: "Great question! For a standard 40-gallon water heater replacement, our installs typically run between $2,800 and $3,500 depending on your current setup..."
Customer calling about unresolved repair from previous week. AI showed empathy, checked service records, escalated to manager, offered discount.
AI: "I completely understand your frustration, and I'm really sorry you're going through this. Let me pull up your account right now and make this right..."
Inbound + Outbound = Never miss an opportunity and always follow up
Incoming Call
AI Answers 2 Sec
Natural Conversation
Appointment Booked
24/7 availability, instant pickup, professional greeting customized to your brand
Check technician availability, book service calls, send automated confirmations
Service areas, pricing, hours, policies-trained on your specific business
Gather key information, assess urgency, route high-value calls appropriately
Smart escalation for complex issues, angry customers, or when requested
Automatic text confirmations, reminders, and post-call summaries
Automatic logging to Salesforce, HubSpot, ServiceTitan, or your system
Assess severity, prioritize urgent situations, dispatch immediately
Customer List
AI Makes Call
Personalized Pitch
Conversion/Booking
Reduce no-shows by 60% with friendly reminder calls 24-48 hours before service
Thank customers, ask for feedback, address any concerns, request reviews
Gather customer satisfaction data, identify issues early, improve service quality
Maintenance plans, seasonal services, product upgrades-natural, not pushy
Reach out to past customers, remind about annual service, special offers
Follow up on quotes, check in on decision timeline, answer additional questions
Invite to referral program, announce member benefits, VIP customer check-ins
Pre-summer AC checks, winter heating prep, spring cleaning specials
Don't just answer calls-actively drive revenue, retain customers, and grow your business with proactive outreach that sounds human.
From demo call to live in 24 hours
We learn about your business, services, pricing, common questions, and scheduling preferences. No technical knowledge needed.
Our team programs your voice agent with your specific business info, integrates with your CRM, and selects the perfect voice for your brand.
Simple call forwarding setup (we guide you through it) or we provide a new number. Test calls to make sure everything is perfect.
Your AI receptionist is now answering calls 24/7. Monitor performance, make adjustments, and watch your booking rate soar.
Total Time Investment: Just 30 minutes of your time. We handle everything else.
Seamless integration with the software you already use
Salesforce
HubSpot
ServiceTitan
Jobber
Google Calendar
Outlook Calendar
Zoho CRM
Housecall Pro
Salesforce
HubSpot
ServiceTitan
Jobber
Google Calendar
Outlook Calendar
Zoho CRM
Housecall Pro
+ 50+ more integrations via Zapier and custom API
Real-time availability checking and automatic appointment booking to Google, Outlook, or your field service software.
Every call automatically logged with full transcript, customer info, and outcome to your CRM-no manual data entry.
Automatic text confirmations, reminders, and follow-up messages sent after every call or appointment.
Get instant email alerts for new bookings, emergency calls, or when human intervention is needed.
Track call volume, booking rates, revenue attributed to AI, customer satisfaction, and more in real-time.
Bank-level encryption, secure cloud-based data storage following industry best practices
Real results from real HVAC and home service companies
Owner & CEO
Precision HVAC Solutions
Phoenix, AZ
"We were losing 15-20 calls every week because our techs were on jobs and our office staff couldn't keep up. NexLpro changed everything. In the first month, our booking rate went from 68% to 94%, and we've added $42,000 in monthly revenue. The AI sounds so natural that customers regularly thank 'her' by name. Absolutely worth every penny."
Operations Manager
Elite Plumbing & Drain
Austin, TX
"We were spending $4,500/month on an answering service and still missing after-hours calls. NexLpro costs half that, works better, and our customers actually prefer it. The AI handles emergency triage perfectly-it knows when to send a tech immediately vs schedule for the morning. Our no-show rate dropped by 60% with the reminder calls alone."
Founder
Patterson Home Services
Denver, CO
"I was skeptical about AI, but after hearing the demo, I was sold. We handle HVAC, plumbing, and electrical-lots of complex questions-and the AI handles it all. It even upsold 23 customers to our annual maintenance plan in the first two months. That's an extra $6,870 in recurring revenue we wouldn't have had."
Co-Owner
Comfort Air Heating & Cooling
Charlotte, NC
"The southern accent option was a game-changer for us. Customers feel like they're talking to a neighbor, not a robot. We've gotten compliments on how friendly and helpful 'Ashley' is. The follow-up calls asking for reviews boosted our Google rating from 4.2 to 4.8 stars in three months. More calls, more bookings, happier customers."
Owner & CEO
Precision HVAC Solutions
Phoenix, AZ
"We were losing 15-20 calls every week because our techs were on jobs and our office staff couldn't keep up. NexLpro changed everything. In the first month, our booking rate went from 68% to 94%, and we've added $42,000 in monthly revenue. The AI sounds so natural that customers regularly thank 'her' by name. Absolutely worth every penny."
See exactly how HVAC and home service companies are growing with NexLpro
Phoenix, AZ • 12 Technicians • 30 Years in Business
Precision HVAC was growing fast but drowning in calls. With 12 technicians in the field during Phoenix's brutal summer season, incoming calls were going to voicemail constantly. Their single office admin couldn't keep up with the volume, and they were losing 15-20 potential customers per week to competitors who answered faster.
Implemented NexLpro AI Receptionist to handle all inbound calls 24/7, with custom training on HVAC emergencies, pricing for common services, and integration with their ServiceTitan scheduling system. Added outbound calling for appointment reminders and follow-up campaigns.
"The ROI was immediate. We paid for the entire year in the first month." - Mike Rodriguez, Owner
Denver, CO • Multi-Service (HVAC, Plumbing, Electrical) • 25 Employees
Patterson offered three service lines (HVAC, plumbing, electrical) which made call handling complex. Their receptionist struggled to route calls properly, answer technical questions, and keep track of multiple service schedules. They were missing upsell opportunities and losing potential customers who had questions about services they didn't know Patterson offered.
Deployed NexLpro with custom scripts for all three service lines, programmed to educate callers about their full service offerings. Set up outbound campaigns for post-service follow-up, maintenance plan pitches, and seasonal reminders (furnace checks, AC tune-ups, water heater maintenance).
"The AI upsold 23 maintenance plans in the first two months without us asking. That's $6,870 we wouldn't have had." - Tom Patterson, Founder
Your data and your customers are safe with us
Our infrastructure is built for reliability. Redundant servers across multiple data centers ensure your calls are always answered.
All call data, customer information, and business details are encrypted at rest and in transit using AES-256 encryption.
Real humans available for technical support and customization requests. No outsourced call centers.
Everything you need to know about NexLpro AI Voice Solutions
Our AI is trained on millions of real HVAC and home service calls, including edge cases and unusual scenarios. It uses advanced contextual understanding to assess situations and make smart decisions. If a situation is truly beyond its training (extremely rare), it smoothly transfers to a human team member while providing full context of the conversation. You can also program custom escalation rules for specific situations you want handled by your team.
We can configure the AI to handle this in multiple ways based on your preference: (1) Transfer immediately to your team, (2) Attempt to help first, then offer transfer, or (3) Take a detailed message for callback. In our experience, less than 5% of customers request a human transfer because the AI is so natural and helpful. When transfers do happen, the AI provides your team with a full summary of the conversation so they're up to speed immediately.
For you, about 30 minutes total: a 20-minute onboarding call where we learn about your business, and 10 minutes to set up call forwarding (we guide you through it). We do all the heavy lifting - programming your AI, setting up integrations, testing, etc. Most customers are live and taking calls within 24 hours. If you have complex requirements or multiple locations, it might take 48-72 hours.
Absolutely! You can choose from multiple voice options (male/female, different accents like Southern, Midwest, neutral), adjust the speaking pace, and set the personality tone (professional, friendly, casual, etc.). You control the greeting, how pricing is discussed, what questions it asks, and when it escalates to humans. We can even give it a name that matches your brand. Want to sound more like a neighbor than a corporation? Done. Changes can be made anytime.
The AI is trained to handle confusion gracefully-it will ask clarifying questions naturally, like: "I want to make sure I understand correctly, are you asking about...?" It can also rephrase questions or offer multiple options. If it truly can't help, it will take a detailed message or offer to transfer to your team. We also monitor these situations and continuously improve the AI's training to handle them better in the future.
You get access to a comprehensive analytics dashboard showing: call volume by hour/day/week, booking rate, average call duration, missed opportunities and more. Every call is logged with full transcript and outcome. You can listen to any call recording, see which marketing campaigns drive calls, and identify trends. We also send monthly performance reports via email.
Yes! This is one of the biggest benefits. The AI can assess emergency severity using criteria you define (no heat in winter, gas leak, major water damage, etc.) and dispatch accordingly. You can set rules like: "If customer says 'no heat' and temperature is below 40°F, mark as emergency and notify on-call technician immediately." The AI works 24/7/365-weekends, holidays, 3 AM, doesn't matter.
We integrate with all major CRMs and field service management platforms: Salesforce, HubSpot, ServiceTitan, Jobber, Housecall Pro, Google Calendar, Outlook, and 50+ others. The AI checks real-time availability and books appointments directly into your system - no double-bookings, no manual entry.
We use a hybrid pricing model based on your call volume, number of locations, and features needed. Contact us for a custom quote based on your specific needs.
Still have questions? Talk to our team or call (716) 300-6607
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