Last Updated: December 8, 2025
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. By accessing or using NexLpro's services, website, or platform ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and NexLpro, LLC ("NexLpro," "we," "us," or "our"). By using our Services, you represent that:
NexLpro provides AI-powered voice solutions for businesses, including but not limited to:
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.
To use our Services, you must create an account and provide accurate, current, and complete information. You agree to:
You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities.
You agree to pay all fees associated with your use of the Services as described in your service agreement. Fees may be based on:
By providing payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for:
Late payments may result in:
All fees are non-refundable except as required by law or at our sole discretion. Refund requests must be submitted in writing to billing@nexlpro.com and will be evaluated on a case-by-case basis.
We reserve the right to modify pricing with 30 days' advance notice. Continued use of Services after price changes constitutes acceptance of new pricing.
You may use our Services only for lawful business purposes in compliance with all applicable laws and regulations.
You agree NOT to use our Services to:
If you use our Services for outbound calling, you are solely responsible for compliance with all applicable laws, including:
Important: You indemnify and hold NexLpro harmless from any claims, fines, or penalties related to your use of outbound calling services.
You retain all rights, title, and interest in your customer data. We will:
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Services, you acknowledge and agree that:
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, AI models, software, and trademarks, are owned by NexLpro and protected by copyright, trademark, and other intellectual property laws.
You may not:
We grant you a limited, non-exclusive, non-transferable license to use our Services for your business purposes in accordance with these Terms. This license terminates upon account cancellation.
If you provide feedback, suggestions, or ideas about our Services, you grant us a royalty-free, worldwide, perpetual license to use and incorporate such feedback without compensation or attribution.
We strive to maintain 99.9% uptime for our Services. "Uptime" is measured as the percentage of time our Services are operational and accessible.
We may perform scheduled maintenance with reasonable advance notice. Scheduled maintenance does not count against uptime guarantees.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not guarantee that:
You acknowledge that AI technology has limitations and may occasionally:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXLPRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR USE OF THE SERVICES.
Our total liability shall not exceed the amount you paid us in the three (3) months preceding the claim.
We are not responsible for:
You agree to indemnify, defend, and hold harmless NexLpro, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
These Terms remain in effect for as long as you use our Services.
You may terminate your account at any time by:
You remain responsible for fees incurred up to the termination date. No refunds are provided for partial subscription periods unless required by law.
We may terminate or suspend your account immediately, without notice, if you:
Upon termination:
Before initiating any formal dispute resolution, you agree to contact us at legal@nexlpro.com to attempt to resolve the dispute informally. We commit to working in good faith to resolve disputes.
If informal resolution fails, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration, rather than in court.
Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be held in Dallas, Texas.
YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Either party may seek injunctive or other equitable relief in court to prevent intellectual property infringement or misuse of confidential information.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
These Terms, together with our Privacy Policy and any service agreement, constitute the entire agreement between you and NexLpro and supersede all prior agreements.
We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email or website notice. Continued use of Services after changes constitutes acceptance.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor.
Neither party shall be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, acts of war, terrorism, labor strikes, or internet outages.
All notices must be in writing and sent to:
These Terms are provided in English. Any translations are for convenience only, and the English version controls.
If you have questions or concerns about these Terms of Service, please contact us:
NexLpro Legal Department
Email: legal@nexlpro.com
We will respond to all inquiries within 5 business days.
Acknowledgment: By using NexLpro's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms are effective as of December 8, 2025.