Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Request a demo: Name, company name, phone number, email address, service type
• Sign up for services: Business information, billing details, contact information
• Contact us: Name, email address, phone number, message content
• Subscribe to newsletters: Email address, preferences

1.2 Information Collected Automatically

When you access our website or use our services, we may automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Call Data and Voice Information

When you use our AI voice services, we may collect:

• Call recordings: Audio recordings of conversations with our AI voice agents
• Call metadata: Call duration, time, date, phone numbers, call outcomes
• Transcripts: Text versions of voice conversations
• Customer information: Information provided during calls (names, appointments, service requests)

2. How We Use Your Information

We use the information we collect for various purposes:

• Providing Services: To deliver, maintain, and improve our AI voice and chat solutions
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Account Management: To create and manage your account and billing
• AI Training: To improve our AI agents' performance and accuracy (only with your data, never shared across clients)
• Analytics: To analyze usage patterns, measure service effectiveness, and generate insights
• Marketing: To send promotional materials, newsletters, and updates (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms
• Security: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Share Your Information

3.1 With Your Consent

We will share your information when you explicitly authorize us to do so.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers (AWS, Google Cloud)
• CRM and customer support tools
• Payment processors
• Analytics services
• Email service providers

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

• Comply with legal processes
• Enforce our terms of service
• Protect our rights, property, or safety
• Protect the rights and safety of others
• Prevent fraud or illegal activities

3.5 What We DON'T Do

Important: We NEVER sell your personal information to third parties. We NEVER use your call data or customer information to train AI models for other clients. Your data stays yours.

4. Data Security

We implement industry-standard security measures to protect your information. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability: Request access to the personal information we hold about you and receive a copy in a portable format.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us.
• Restriction of Processing: Request that we limit how we use your information in certain circumstances.
• Objection: Object to our processing of your information for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@nexlpro.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track effectiveness of advertising campaigns
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Compliance with applicable data protection laws

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Your continued use of our services after changes to this Privacy Policy constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NextLevelPro Data Privacy Team

Email: privacy@nexlpro.com

This Privacy Policy is effective as of December 8, 2025. We reserve the right to modify this policy at any time, so please review it frequently.